About Me

I believe in companies with purpose, and that products should deliver measurable value. I believe that culture should be created by design, rather than by default. I believe in outcomes over output.Since 2011, I've been a part of cross-functional Product Teams. Industries I've worked in include: Sales Enablement, Enterprise Work Management, Corporate LMS, Sales CRM, Medical Compliance/Analytics, Employer Perks, and Speech to Text AI. Platforms have varied between web, responsive web, and native mobile platforms.Also, I occasionally moonlight as a Ramsey Preferred Coach, helping people budget better, payoff debt faster, and save more. Dave Ramsey’s message to the world is pretty awesome and I love sharing it with others.

My Favorite Reads:

Experience

Product Design Leader. Fosterer of healthy squads. Driver of outcomes. Explorer of that ever-elusive opportunity space.

Director,
Product Design

BILL.com

Jul 2022 - Present

Sr. Manager,
Product Design

Rev.com

May 2021 - Jul 2022

Director,
Product Design

Access Development

Jul 2017 - Mar 2021

Senior
Product Designer

Healthicity

Mar 2016 - Dec 2016

Senior
Product Designer

Lendio

Feb 2015 - Mar 2016

Product
Designer

Instructure

Apr 2014 - Feb 2015

Product
Designer

AtTask

Apr 2013 - Apr 2014

Art
Director

Infuse Medical

Jan 2011 - Apr 2013

Work Samples

Bridge LMS

Smart Quizzes

Could we build a tool that allows authors to create quizzes based upon learning objectives, without ever having to write a single question?

Access Perks

Mobile app

Could we make the map a more integral part of the functionality, and take advantage of location-based notifications to increase useage?

Audit Manager

Table Filtering

Could we free up a significant portion of viewable workspace and create a table that behaves in a way familiar to the users' existing tools?

Access Perks

Hotel Search

Could we make the UI to feel more modern and solve the issue of "false" traffic sneaking through to the checkout page?

Bridge LMS

Admin Dashboard

Could we create a place where Admins could flexibly see the good (and the bad) within their organization's training program without too much clicking around?

The Product

Bridge is a corporate learning solution that helps make employees smarter and more productive.

Observations

Creators hate writing quiz questions. They want to spend their time defining clear learning objectives and developing good content.

The Problem

Build a tool that allows authors to create quizzes based upon learning objectives, without ever having to write a single question.

Screenshots

Video Walkthrough

Solution Results

  • Learns which questions are best over time.

  • Author never has to write a single question.

  • Allows the Author to truly begin with learning objectives when building a knowledge assessment.

  • As a result, this became the very first thing sales reps would demo to potential clients. They had never seen anything like this before and it gave them renewed excitement for creating assessments for their courses.

The Product

Access Perks is an employee perks program that provides deals on places you eat, shop, play, and travel.

Observations

Mobile redeem rates for coupons was way too low. We weren't taking advantage of mobile's greatest strength: location-based notifications.

The Problem

Give the app a new, more modern look. Make a map an integral part of the functionality. Improve coupon redeem flows.

Screenshots

Video Walkthrough

Solution Results

  • Once programs migrated to the new app we saw an increase of 50% on users clicking through to view coupons.

  • 50% increase on employees clicking on the travel tab (which is great since travel bookings are a major source of revenue).

Table Filtering

The Product

Audit Manager is an all-in-one audit management solution that helps simplify medical documentation and coding reviews.

Observations

With most users working on a 13" screen, the large navigation style was requiring way too much scrolling. Basic table functions were unintuitive and not being used.

The Problem

Free up users' workspace. Create a table that behaves in a way familiar to the user, and tests well for a set of scenario'd tasks.

Screenshots

Video Walkthrough

Solution Results

  • After 4 major rounds of revisions and testing, the re-design increased success rates of our scenarios from 20% to 95%.

  • Navigation changes increased visible workspace for the majority of our users by 35%.

  • Added functionality while reducing visual complexity.

The Product

Access Perks is an employee perks program that provides deals on places you eat, shop, play, and travel.

Observations

An outdated UI was causing a lack of trust in users. There was an unusually high drop-out rate for the checkout page.

The Problem

Update the UI to feel more modern. Give users a way to confidently view what their total booking cost will be before they select a room.

Video Walkthrough

Solution Results

  • False traffic sneaking through to the checkout page almost completely.

  • Surprisingly, conversion increased on hotel bookings by about 20% (cool side note - I did the math and the net revenue generated by this feature covered my salary for an entire year)

  • Test groups were able to accomplish all three tasks from the results page with nearly a 100% success rate.

Admin Dashboard

The Product

Bridge is a corporate learning solution that helps make employees smarter and more productive.

Observations

Admins love graphs and visuals. They often need high-level organization info available to them on very short notice.

The Problem

Create a place where Admins could flexibly see the good (and the bad) within their organization's training program without too much clicking around.

Screenshot

Solution Results

  • Provided a snapshot of the health of the organization's training program.

  • Allows the user to easily change the time rage of displayed data.

  • Allows the user to take quick, bulk actions without having to dive into the data.